Who We Are
Our website address is: https://topupxcel.com/
What We Collect and Store
While you visit our site, we’ll track:
- Products you’ve viewed: To show you recently viewed products.
- Location, IP address, and browser type: For purposes like estimating taxes and shipping.
- Shipping address: To estimate shipping before you place an order and send you the order.
We’ll also use cookies to keep track of cart contents while you’re browsing our site.
When you purchase from us, we’ll ask for information including your name, billing address, shipping address, email address, phone number, credit card/payment details, and optional account information like username and password. We’ll use this information for purposes such as:
- Sending you information about your account and order.
- Responding to requests, including refunds and complaints.
- Processing payments and preventing fraud.
- Setting up your account.
- Complying with legal obligations like tax calculations.
- Improving our store offerings.
- Sending marketing messages (if you opt-in).
If you create an account, we will store your name, address, email, and phone number to populate checkout for future orders.
We store information for as long as needed for the purposes it was collected, and we’re not legally required to keep it. For example, we’ll store order information for tax and accounting purposes for [20] years. We’ll also store comments or reviews if you leave them.
Who on Our Team Has Access
Members of our team have access to the information you provide. For example, both Administrators and Shop Managers can access:
- Order information (what was purchased, when it was purchased, where it should be sent).
- Customer information (name, email, billing and shipping information).
Our team members have access to this information to fulfill orders, process refunds, and assist you
Ultimate Member
- What Personal Data We Collect: We collect personal data from user registration, login, and profile forms.
- How Long We Retain Your Data: Registered user information is retained in our database indefinitely. Data can be exported or removed upon user request via the WordPress data exporter or eraser.
- Where We Send Your Data: We do not send any user data outside of the site by default. If synced to a third-party service (e.g., MailChimp via the MailChimp extension), data may be passed to external services, possibly outside the EU.
Popup Maker
- What Personal Data We Collect: If you submit a subscription form, we collect your name, email address, and other relevant details for marketing purposes, such as notifying you of related content, discounts, and offers.
- Cookies: We use cookies to prevent the same popup from showing repeatedly. These cookies are non-tracking and are set to make your experience more pleasant. For example, the cookie
pum-795 prevents popups from showing for up to 20 years.
- Analytics: Popup Maker tracks popup views and conversions anonymously for analytic tracking purposes.
- How Long We Retain Your Data: Subscriber information is stored indefinitely for analytic tracking and future export. Data will be exported or removed upon request. If synced with a third-party service, such as MailChimp, data is retained there until unsubscribed or deleted.
- Where We Send Your Data: We do not send user data outside of the site by default, but if syncing with third-party services like MailChimp, user information may be passed to those services, possibly located abroad.
Data Retention and Your Rights
- You can request to export or delete any personal data we hold about you.
- We store your data only for as long as necessary for its purposes, and you may request that we remove it when it’s no longer required.
- For users who register, personal information such as name, address, email, and phone number is stored for easy access on future orders.
Where Your Data Is Sent
- Your data may be shared with external services like PayPal, MailChimp, or other third-party services as necessary to process payments, deliver orders, or send marketing communications. These services may operate outside your jurisdiction and in locations that may not have the same data protection laws as your country.
